Tidio and Agentkit overlap on the AI chatbot, but they start from different places. Tidio is a live-chat and ticketing suite where the AI agent, Lyro, is largely a paid add-on (around $32-39/mo for 50 AI conversations on top of your base plan). Agentkit is built around the trained-on-your-content AI chatbot itself, so AI is included on every plan — including the free one — and you can pick GPT, Claude or Gemini per bot. For a pure content-trained AI chatbot, Agentkit is typically cheaper and gives more AI messages per dollar. Tidio pulls ahead if you want a full live-chat/helpdesk suite, deep Shopify and e-commerce features, omnichannel inboxes (WhatsApp, Messenger, Instagram) and human ticketing. Agentkit supports Instagram DMs on all plans and WhatsApp on every paid plan, but does not support Messenger.
Wir haben Agentkit und Tidio in 16 Punkten verglichen, die bei der Wahl eines KI-Chatbots wichtig sind – Preise, KI-Modelle, Trainingsquellen, Einbindung und Support. Agentkit liegt bei 7 davon vorn – darunter AI included on plan, Free plan AI und Entry paid plan, während Tidio an anderer Stelle punktet. Hier ist der ehrliche Vergleich im Detail.
So vergleichen sich Agentkit und Tidio Plan für Plan, damit Sie Ihre aktuelle Tidio-Stufe dem passenden Agentkit-Plan zuordnen können. Jeder Wert wird mit den öffentlichen Preisseiten der Anbieter abgeglichen – Stand siehe unten.
| Plan | Agentkit | Tidio |
|---|---|---|
| FreeAgentkit's free AI messages renew monthly; Tidio's Lyro free trial is one-off lifetime. | $0 — 50 AI messages/mo, 1 bot, AI included | $0 — 50 conversations, 50 one-off Lyro conversations |
| EntryTidio's Lyro add-on (~$32-39/mo for 50 conversations) is on top of the base plan. | $29.99/mo — 2,000 AI messages, AI included | $29/mo Starter — 100 conversations, Lyro AI extra |
| Mid / PopularAgentkit bundles the AI; on Tidio you add Lyro and Flows separately. | $119.99/mo — 12,000 AI messages, 2 bots, 3 seats | $59/mo Growth — up to 2,000 conversations, Lyro still extra |
| Top self-serveTidio jumps from $59 Growth straight to $749 Plus, with Lyro bundled only at Plus+. | $399.99/mo — 40,000 AI messages, 5 seats | Plus from $749/mo (sales-led); Premium custom |
Preise mit Stand 22. Juni 2026, gemäß der öffentlichen Preisseite des jeweiligen Anbieters. Pläne ändern sich – prüfen Sie die aktuellen Preise vor einer Entscheidung.
List the content your Lyro bot answers from — help center articles, FAQs and site URLs.
Create an Agentkit chatbot and re-add those sources by crawling your site and uploading docs.
Match your tone, welcome message and branding, then add actions like lead capture or a custom form.
Swap the Tidio widget snippet for the Agentkit embed (JS, React, iframe or WordPress) and go live.
Der Wechsel von Tidio hängt von Ihren Quellen, Integrationen und Tests ab. Prüfen Sie Antworten und die Übergabe an Ihr Team, bevor Sie Ihren aktiven Chatbot ersetzen.
Erstellen Sie in Minuten einen Chatbot, der auf Ihren Inhalten trainiert ist, und testen Sie ihn parallel. Der Free-Plan erfordert keine Kreditkarte.
Ehrliches Urteil – lesen Sie den vollständigen Vergleich unten
| Funktion | Agentkit | Tidio |
|---|---|---|
| Product focus | AI chatbot trained on your content | Live chat + ticketing, AI as add-on |
| AI included on plan | Yes, on every plan | Lyro AI is a paid add-on (Plus+ to include) |
| Free plan AI | 50 AI messages/mo, recurring; 5 AI models including GPT-6 Sol | 50 Lyro conversations, one-off lifetime |
| Entry paid plan | $29.99/mo — 2,000 AI messages, AI included | $29/mo Starter — 100 conversations, Lyro extra |
| AI models | GPT, Claude & Gemini (12 models) | Lyro powered by Claude |
| Per-bot model choice | Yes | No |
| Training sources | Website crawl, documents, text, Q&A | Website, FAQ, help center content |
| Languages | 95+ | ~12 (Lyro) |
| Embed options | JS widget, React, iframe, WordPress | JS widget, WordPress, Shopify |
| Live chat (human agents) | WhatsApp takeover on paid plans; website live chat through Salesforce |
| Yes, full live-chat suite |
| Ticketing / helpdesk | Not available | Yes |
| Omnichannel (WhatsApp, Messenger, IG) | Website embeds, email; Instagram DMs on all plans; WhatsApp on every paid plan; no Messenger | WhatsApp, Messenger, Instagram, email |
| E-commerce / Shopify | Via custom actions/API | Deep native Shopify & WooCommerce |
| Custom actions | All 5 action types on every paid plan | Flows automation (separate add-on) |
| API access | Yes (Hobby+) | Yes |
| Remove branding | Standard plan ($119.99) | Higher tiers |