The Tidio Alternative Where the AI Isn't a Paid Add-On

Tidio and Agentkit overlap on the AI chatbot, but they start from different places. Tidio is a live-chat and ticketing suite where the AI agent, Lyro, is largely a paid add-on (around $32-39/mo for 50 AI conversations on top of your base plan). Agentkit is built around the trained-on-your-content AI chatbot itself, so AI is included on every plan — including the free one — and you can pick GPT, Claude or Gemini per bot. For a pure content-trained AI chatbot, Agentkit is typically cheaper and gives more AI messages per dollar. Tidio pulls ahead if you want a full live-chat/helpdesk suite, deep Shopify and e-commerce features, omnichannel inboxes (WhatsApp, Messenger, Instagram) and human ticketing.

We compared Agentkit and Tidio across 16 points that matter when you're choosing an AI chatbot — pricing, AI models, training sources, embedding and support. Agentkit comes out ahead on 7 of them — including AI included on plan, Free plan AI, and Entry paid plan, while Tidio holds its own elsewhere. Here's the honest, side-by-side breakdown.

Here's how Agentkit and Tidio compare plan-for-plan, so you can map your current Tidio tier to the equivalent Agentkit plan. Every figure is checked against the providers' public pricing pages — dated below.