The problem
Your support inbox never empties. Repetitive questions pile up, replies slip past SLA, and customers churn while they wait.
Volume overload
The same questions — pricing, refunds, how-tos — answered from scratch every time.
Slow first response
Customers expect a reply in minutes. They get one tomorrow — many are already gone.
Inconsistent tone
Different reps, different voices. Your brand sounds like five companies depending on who answers.
After-hours dead zone
Weekend and overnight mail sits until Monday — exactly when buyers are evaluating.
The solution
An agent that handles your inbox like a teammate. It knows your product, replies in your configured voice, and asks for help when it should.
Dedicated agent inbox
Each agent gets a unique Agentkit email address that can receive routed, forwarded, CC, or BCC support mail.
Manual review or auto-send
Start with every reply in a review queue. Turn on auto-send when you trust the agent — edge cases still wait for a human.
Smart human handoff
Built-in review rules catch sensitive, spammy, or risky messages. Add your own rules in plain English.
Email-specific tone controls
Layer email-only guidance over your shared agent — tone, length, and human review rules — without touching your chat persona.
Trained on the same knowledge
Reuse the help docs, PDFs, and pages powering your website chatbot. One source of truth across channels.
Branded disclaimers & signatures
Append a custom AI disclaimer and signature, so customers always know who's replying.
Reply routing
Verify a business reply address so customer responses can route back to your team inbox.
Always-on review queue
Activity > Emails groups threads into To review, Sent, and Discarded.
How it works
Route email to the agent inbox, reuse your chatbot knowledge, and decide how much the agent can do on its own.
1
Enable the agent inbox
Turn on Email in Settings and get a generated Agentkit inbox address.
2
Route support mail
Route or automatically forward customer emails to the agent inbox, preserving the customer as sender.
3
Configure automation
Set the display name, signature, disclaimer, auto-send mode, and email-only instructions.
4
Review what needs a human
Eligible replies can send automatically. Sensitive messages wait for review; spam goes to Discarded.
Ready to put your support inbox on autopilot?
Enable Email, route your first support message, and review the first reply in minutes.
Set up AI email repliesNo credit card required