Your agent can now answer on WhatsApp from the number your business already uses, and you keep the WhatsApp Business app on your phone.
What's New
- Keep your number and the app - Replies you send from the phone show in Chat Logs and pause the agent for that conversation
- Photos, files and voice notes - The agent reads images and documents and listens to voice notes before answering
- Reply from Agentkit - Take over from Chat Logs. After WhatsApp's 24-hour window closes, send an approved message template from Chat Logs to contact the customer again. Once the customer replies, a new 24-hour window opens and normal replies work again.
- Every sender becomes a contact - Phone number and profile name land in Contacts
Get Started
- Open Channels for your agent and find WhatsApp
- Click Connect and enter your WhatsApp Business number
- Scan the QR code with the WhatsApp Business app on your phone
WhatsApp is included on paid plans. Replies inside WhatsApp's 24-hour window are free; Meta bills template messages to your WhatsApp Business Account.