Zendesk Human Handoff

Agents can now escalate conversations into Zendesk tickets when a human needs to take over.

Connect Zendesk and let your agent create a ticket when a conversation needs human support.

Zendesk connection - Connect Zendesk from the Integrations page
Escalation action - Let the agent hand off conversations to your support team
Conversation context - Tickets include the visitor's request and recent chat context