Visitors can now attach files directly in the embedded chat widget. Agents can use uploaded files as temporary conversation context without adding them to training sources.
What's New
- Attachment button in the widget - Visitors can add files from the chat composer
- Common file support - Upload documents, spreadsheets, images, and text files
- Conversation-only context - Files are processed for the current message without becoming training sources
- Chat log visibility - File metadata appears in conversation history without storing raw file contents
How to Use It
- Open the embedded chat widget
- Click the attachment button in the composer
- Add a supported document, spreadsheet, image, or text file
- Send your message with the attached context
Available automatically in the embedded widget.