Suggested messages now work seamlessly with multiple welcome messages. Visitors see clickable suggestions that help them start conversations without guessing what to ask.
What's New
- Consistent display - Suggestions appear reliably with any welcome message configuration
- Better timing - Suggestions show at the right moment in the conversation flow
- Up to 4 suggestions - Give visitors clear starting points
Get Started
- Go to your agent's Design tab
- Find Suggested Messages
- Add up to 4 suggestions (e.g., "What are your pricing plans?")
- Save your changes
Keep suggestions short (3-8 words) and use your most common questions.