You can now verify who is chatting with your agent and keep identified visitors organized as Contacts.
What's New
- JWT identity verification - Have your site sign tokens for logged-in users
- Contact profiles - Link verified conversations to name, email, phone, and external ID
- Manual and CSV import - Add contacts directly or import them in bulk
Get Started
- Open your agent's Settings > Identity page
- Enable identity verification and copy the signing secret
- Pass signed identity tokens from your site to the widget