Connect Freshdesk and let your agent create a ticket when it needs to pass a visitor to your team.
What's New
- Freshdesk connection - Add your Freshdesk workspace from Integrations
- Escalation action - Route handoffs into Freshdesk tickets
- Chat context - Include the visitor's request and recent conversation details
Get Started
- Open Actions > Integrations and connect Freshdesk
- Add an Escalate to human action
- Choose Freshdesk as the destination and save