Add exact question-answer pairs for responses that need to be precise. Perfect for pricing, policies, and contact info where the AI should use your exact wording.
What's New
- Direct Q&A entries - Define questions with exact answers
- Smart matching - Handles phrasing variations automatically
- Priority responses - Q&A entries take precedence over other sources
Get Started
- Go to your agent's Q&A tab
- Click Add Q&A Entry
- Enter the question and your exact answer
- Save the entry
When to Use Q&A
- Pricing and billing information
- Contact details and support hours
- Refund and shipping policies
- Any answer that must be exact