Give your agent an email inbox, review drafted replies, and route customer responses to a verified business address.
Every reply now carries a quality score and every question a relevance score, judged by Jev from TypeSafe. Weak answers can be researched and fixed in one click.
GPT-6 Astra and Claude Fable 5.1 are now available to agents on Pro plans and above.
Open your agent in a focused, full-screen conversation from any page on your website.
Opt-out keywords, a fallback reply, a Main Menu in the DM thread, refresh permissions, and a connect panel that explains which sign-in to use.
Follow-ups that know whether the link was clicked, a ❤️ reaction on story replies, a tappable button in the opening DM, and Instagram automations in the REST API.
The model picker now offers the latest generation from OpenAI, Anthropic, and Google.
Take over an Instagram conversation and answer from Agentkit — no need to switch to the Instagram app.
Your agent can now read document links visitors share in chat and answer questions from their contents.
See sends, replies, and reply rate for each Instagram automation, export Instagram contacts, and connect with a Facebook login.
Turn comments into DMs with your link, reply to story replies and mentions, greet new threads with tappable questions, and capture emails in the DM.
Start a new agent from your Instagram profile, and send a follow-up message when someone goes quiet.
Agents can now create Salesforce cases from conversations that need a human response.
Agents can now create HubSpot tickets from escalated conversations.
Agents can now create Intercom conversations when a visitor needs help from your team.
Agents can now escalate conversations into Help Scout mailboxes for human follow-up.
Agents can now create Freshdesk tickets when conversations need support from your team.
Connect an Instagram Business or Creator account and let your AI agent answer direct messages, with conversation history and human takeover.
New v2 API endpoints add streaming chat, conversation history, feedback, retries, and exports.
Agents can now escalate conversations into Zendesk tickets when a human needs to take over.
Thumbs up and thumbs down ratings from the widget now appear directly in Chat Logs.
Verify signed-in visitors and link conversations to searchable contact profiles.
Connect Cal.com so your agent can check availability and offer booking slots during a conversation.
Connect Calendly so your agent can find available times and help visitors book from your schedule.
Visitors can now write longer messages in the widget with an auto-growing composer.
Visitors can now speak their messages and have them transcribed into the chat widget composer.
Let your agent search the live web for current information and source-backed answers.
Visitors can now give thumbs up or thumbs down feedback on agent responses directly in the chat widget.
Visitors can now attach documents, spreadsheets, images, and text files directly in the chat widget.
OpenAI's GPT-5.5 model is now available for your agents.
Anthropic's Claude Opus 4.7 model is now available for your agents.
Power your agents with Google's Gemini models for fast, capable, and long-context conversations.
Deeper insights into your agent's conversations with feedback tracking, sentiment analysis, and automatic topic detection.
A better mobile layout makes it easier to manage your agents on the go.
Chat responses now stream more smoothly with less flickering and faster first-token delivery.
A built-in help page and contact form so you can reach us without leaving the app.
See your agent's training progress directly in the Playground so you know when it's ready to test.
A streamlined onboarding flow with preset configurations to get your agent live in minutes.
Power your agents with Anthropic's Claude models for more natural, accurate, and context-aware conversations.
Better crawling support for JavaScript-heavy websites so your agent can learn from more of your content.
Train your agent using video content by adding a video URL as a source.
Improved prompt structure, smarter follow-up suggestions, and better source matching for more accurate agent responses.
See exactly which training documents were used to generate each response.
Suggested messages now display correctly when using multiple initial messages, making it easier for visitors to start conversations.
Connect your agent to 5,000+ apps with Zapier integration and custom webhooks for real-time lead notifications.
Build custom integrations with our new REST API. Generate API keys and access your agents programmatically.
New Share and Translate buttons make it easier to collaborate on conversation logs and understand multilingual chats.
Create your first agent in minutes with our new guided 4-step wizard. No technical knowledge required.
Paid plans now include automatic daily retraining, keeping your agent up-to-date as your website changes.
Standard and Pro plans can now remove the 'Powered by' branding from the chat widget for a fully white-label experience.
Add custom behaviors to your agent with Actions. Collect leads, book meetings, and trigger workflows automatically.