Your agent can now answer on WhatsApp from the number your business already uses, and you keep the WhatsApp Business app on your phone.
What's New
- Keep your number and the app - Replies you send from the phone show in Chat Logs and pause the agent for that conversation
- Photos, files and voice notes - The agent reads images and documents and listens to voice notes before answering
- Reply from Agentkit - Take over from Chat Logs. After WhatsApp's 24-hour window closes, send an approved message template from Chat Logs to contact the customer again. Once the customer replies, a new 24-hour window opens and normal replies work again.
- Every sender becomes a contact - Phone number and profile name land in Contacts
Get Started
- Open Channels for your agent and find WhatsApp
- Click Connect and enter your WhatsApp Business number
- Scan the QR code with the WhatsApp Business app on your phone
WhatsApp is included on paid plans. The 24-hour window permits ordinary service replies. Meta's current pricing FAQ says the first 1,000 service messages per business phone number each month are free and charges begin with the 1,001st. Check current rates before budgeting the channel; Meta may also charge for templates.