Jev from TypeSafe now scores every reply in Chat Logs, and you can fix a weak answer without leaving the conversation.
What's New
- Response quality - Every new reply is scored on how well it answers the question from the agent's sources
- Relevance - Every visitor message is scored on how close it is to the business the agent serves
- Weak answers and knowledge gaps - Both now use the new scores, so they point at conversations worth fixing
- Improve button - Drafts a better answer from your sources and website, has Jev check it, and lets you add it as a Q&A pair
Get Started
- Open Activity > Chat Logs and pick a conversation
- Find a reply with an amber or red score and press Improve
- Review the suggested answer, edit it if needed, and add it as a Q&A
Scores apply to new conversations. Older ones keep the number they already had.