Your agent can now handle customer email using its knowledge and instructions. Start with draft review and enable automatic replies when you're ready.
- Receive email directly or forward it from your business inbox.
- Review drafted answers, send them, or discard unwanted messages.
- Verify a business Reply-To address to receive customer responses there.
Open Channels > Email integration to get started. Email requires an eligible plan. See the setup guide or connect Google Workspace.