WhatsApp AI chatbot
Answer customers 24/7 on the WhatsApp Business number you already use, with an AI agent trained on your business.
Keep your number and your app
Connect the WhatsApp Business number you already use. Keep the WhatsApp Business app on your phone.
Same knowledge as your website
The agent answers from the same sources and settings as your website chatbot. Train it once.
Step in any time
Reply from your phone and the agent pauses for that chat. Your reply shows up in Chat Logs.
Quick answers, day and night.
Customers message when it suits them. The agent replies right away and keeps your team in the loop.
Photos, files and voice notes
The agent looks at photos, reads documents and listens to voice notes before it answers.
Reply from Chat Logs
Take over a conversation in Agentkit, reply yourself, then resume the AI.
Every sender becomes a contact
Each phone number and profile name lands in Contacts.
Contact customers again
After WhatsApp's 24-hour window closes, send an approved message template from Chat Logs to contact the customer again. Once the customer replies, a new 24-hour window opens and normal replies work again.
Connect WhatsApp in three steps.
Setup runs in Meta's signup window. You keep your number and your phone.
Click Connect
Open Channels for your agent, find WhatsApp and click Connect. Meta's signup window opens.
Enter your number
Type the WhatsApp Business number you already use.
Scan the QR code
Scan it with the WhatsApp Business app on your phone. Recent chats from the WhatsApp Business app are imported only if you choose to share chat history during Meta signup. Meta asks for your choice during setup.
FAQ
Can I keep using the WhatsApp Business app?
Yes. Your number stays in the WhatsApp Business app on your phone. Messages you send from the phone show up in Agentkit Chat Logs, and the agent pauses for that conversation.
What do I need to connect?
A number that runs in the WhatsApp Business app, and the phone it is on. Click Connect, enter the number in Meta's signup window and scan the QR code with the app. Recent chats from the WhatsApp Business app are imported only if you choose to share chat history during Meta signup. Meta asks for your choice during setup.
How does my team take over a chat?
Reply from your phone and the agent pauses for that conversation. You can also take over from Chat Logs, reply there and resume the AI when you are done.
What happens after 24 hours?
After WhatsApp's 24-hour window closes, send an approved message template from Chat Logs to contact the customer again. Once the customer replies, a new 24-hour window opens and normal replies work again.
Which plans include WhatsApp, and what does it cost?
WhatsApp is included on every paid Agentkit plan. Meta does not charge for replies inside the 24-hour window. Meta bills template messages to your own WhatsApp Business Account.