Q&A Sources

Q&A sources let you define exact question-answer pairs. When a visitor asks a matching question, the agent uses your exact answer - perfect for pricing, policies, and other critical information.

Adding Q&A Pairs

1. Go to your agent's Sources tab
2. Click Q&A
3. Enter the Question (how visitors might ask)
4. Enter the Answer (exactly how you want to respond)
5. Click Save

When to Use Q&A Sources

Use Q&A pairs when you need:

• Exact pricing - "$99/month for the Pro plan"
• Policy specifics - "We accept returns within 30 days"
• Contact information - Phone numbers, emails, addresses
• Legal/compliance answers - Responses that must be precise
• Correcting AI behavior - Override a response the AI gets wrong

How Q&A Matching Works

The system uses semantic matching, not exact keywords. If a visitor asks a similar question to your Q&A, the exact answer is used.

Example Q&A:

• Question: "How much does the Pro plan cost?"
• Answer: "The Pro plan costs $399.99/month or $3,839.90/year (20% savings). It includes 40,000 messages, 3 agents, and priority support."

Matching visitor questions:

• "What's the price of Pro?"
• "Pro plan pricing?"
• "How much is the Pro subscription?"

All would receive the exact answer you defined.

Best Practices

Write Natural Questions

Write questions the way visitors actually ask them:

• "How do I cancel?" not "Cancellation procedure"
• "What's your refund policy?" not "Refund policy details"

Be Complete in Answers

Include all relevant information in one answer:

Question: How do I reset my password?
Answer: To reset your password:
1. Click "Forgot Password" on the login page
2. Enter your email address
3. Check your inbox for a reset link
4. Click the link and create a new password

If you don't receive the email, check your spam folder or contact [email protected].

Add Question Variations

Create multiple Q&A pairs for important topics with different phrasings:

• "What's your phone number?"
• "How can I call you?"
• "Contact phone"

Keep Answers Current

Review Q&A pairs regularly. Outdated pricing or policies create poor experiences.

Managing Q&A Sources

From the Q&A tab you can:

• View all Q&A pairs with questions and answers
• Edit pairs by clicking on them
• Delete pairs you no longer need
• Search to find specific Q&A content

Q&A vs. Other Sources

Tip: Use Q&A for your top 10-20 critical answers, and other sources for everything else.

Next Steps

• Test in the Playground to verify Q&A pairs
• Add website sources for broader content
• Configure AI settings to adjust behavior