Visibility

Make your agent public for embedding or private for testing only.

Visibility controls whether your agent can be embedded on external websites or is only accessible in the dashboard Playground.

Visibility Settings

Public

Widget can be embedded on websites
Anyone with the embed code can use the agent
Domain restrictions still apply (if configured)

Private

Widget cannot be embedded externally
Only accessible in the dashboard Playground
Useful for testing and development

Configuring Visibility

Go to your agent's Settings tab
Click Security
Find Visibility
Toggle Private on or off
Save changes

When the toggle is off, the agent is Public. When it is on, the agent is Private.

When to Use Each Setting

Use Public When

Agent is ready for visitors
Training content is complete
You've tested in Playground
Embed code is on your website

Use Private When

Still building/training the agent
Testing new content or settings
Not ready for public use
Using as an internal tool

Switching Between Settings

You can change visibility at any time:

Going from Private to Public:

Test thoroughly in Playground
Verify all content is appropriate
Configure domain restrictions
Set rate limiting
Switch to Public
Deploy embed code

Going from Public to Private:

Switch to Private
Widget immediately stops loading
No visitor data is lost
Resume by switching back to Public

What Happens to Existing Conversations

Switching visibility doesn't affect:

Existing conversation history
Collected leads
Training content
Settings

It only affects whether new sessions can start via the embedded widget.

Private Agent Use Cases

Development and Testing

Keep agents private while:

Building initial training content
Testing new AI instructions
Experimenting with actions

Internal Tools

Use private agents as:

Internal knowledge bases (access via dashboard)
Team-only documentation assistants
Testing grounds for new features

Staging/Preview

Maintain separate agents:

Production: Public, on live site
Staging: Private, for testing changes

Visibility + Domain Restrictions

Both can work together:

Visibility	Domain Restrictions	Result
Public	None	Widget works everywhere
Public	Configured	Widget works only on listed domains
Private	Any	Widget doesn't work anywhere (dashboard only)

For maximum security, use Public visibility with strict domain restrictions.

Next Steps